Contact Us

Get in Touch with Us
At OGsneaker, we’re committed to offering excellent service and support. Whether you have questions, concerns, or feedback, we’re here to make your experience as smooth as possible.

How to Connect with Us

Email Support
📧 Email: service@ogsneaker.com
For quicker assistance, please include your order number when inquiring about an existing order.

Social Media
📱 Instagram/TikTok DMs:
Follow us and send us a direct message on Instagram or TikTok for quick updates or general inquiries.

Live Chat
💬 Chat with Us:
Click the chat bubble at the bottom-right corner of our website for real-time assistance.

Why You Might Reach Out

We can help with:

  • Questions regarding your order status, shipping, or delivery.

  • Requests to modify or cancel your order before it's shipped.

  • Reporting issues such as damaged, incorrect, or missing items.

  • Inquiries about refunds, replacements, or exchanges under our policy.

  • Any other questions about our products and services.

Availability

Our support team is here to assist you around the clock. If you don’t get an immediate response, please bear with us as we may be helping another customer or taking a short break. We’ll get back to you as soon as possible.

Helpful Resources Before You Contact Us

  • Order Updates: Check your order confirmation email for tracking and shipping updates.

  • Policies: For more details, you can read our [Shipping Policy], [Terms & Conditions], or [Refund & Return Policy] right here on the website.

We Value Your Feedback

At OGsneaker, we strive to continuously improve. If you have suggestions, need help, or just want to share your experience, don’t hesitate to contact us. Your input helps us serve you better.

Thanks for choosing OGsneaker—we’re excited to be part of your sneaker journey!